Our Company Philosophy
We believe that creating a successful web presence should be easy and affordable. Our goal is to possess the best quality and all-embracing services at favorable prices.

Do it GOOD, do it EASY, do it NOW:
It doesn't matter if you are building a website the first time or you if you're an experienced web site designer. We give the tools and help to everyone at it needs. It should be possible to everyone to own it's up-to-date website.

Hand-over best Tools and Service:
In over 10 years development our Webhosting Control Panel has reached a high-end customer satisfaction level. Easy-to-use, fast and reliable.
We have develployed easy one-click-installation tools helping you to setup web-based open source applications like phpBB forums, Joomla content management, AdvancedGuestBook, WordPress, PhpFusion, Xoops Portals and many others.

Helping you with an extensive Customer Support:
Our experienced, fast responsive support team will help you with all questions and issues concerning your successful online presence.

Providing Design and Web Consulting Service:
If you don't have the possilbility and time to create a web site, our experienced and award winning web site creators team will provide you an all-embracing web design service. We will communicate with you directly and create or customize the online presence you have always wished.

Do it Affordable:
Since we are in the online business for more than 10 years we have established our own secure data centers all around the world, developed our own software and hardware infrastucture which guarantees best standards in the market. All that operating knowledge makes us understand to be efficient at a maximum and to be affordable to everyone!
Contact Us
Sales Inquiries
Get answers to your web hosting sales and billing inquiries instantly! Please click on the following image to chat with one of our sales representatives.
For information concerning our prices and payment methods, call sales team on the phone numbers below or fill out the form below.
New York Sales Team
On business days:
8:30 AM - 16:30 PM EST
Phone:+1 (347) 223 5853

London Sales Team
On business days:
7:30 AM - 5:30 PM GMT
Phone:+44 20 8 1234 790
Abuse, Copyright issues
Authorized representatives
(no support here):
D.Dimitrov:  +49 (176) 216 29750
                   +49 (431) 221 5143
R.Raitschew: +49 (176) 632 23420
Corporate Headquarters:
AttractSoft GmbH

Mathildenstr. 18
24148, Kiel
GERMANY
Phone (no support here):
+49 (431) 729 8523
Fax: +49 (431) 232 8011
Web Hosting Frequently Asked Questions

1. I haven't received my welcome email. What should I do?  See Answer

2. How do I start/upload my site to your hosting?  See Answer

3. I would like to close my account. How?  See Answer

4. Why is my site showing "This domain still has no index.html page uploaded!" page?  See Answer

5. What PHP functions are disabled on free accounts?  See Answer

6. Can I change my php.ini settings and/or switch to php 5.x?  See Answer

7. I lost my username and/or password. What can be done?  See Answer

8. I uploaded my site but it doesn't show up when I type in my domain/subdomain in a browser.  See Answer

9. My web site (written in php) has difficulty to display the symbols £, € etc. When text is called from a database, how can this be rectified?   See Answer

10. What is the php memory size limit your platform supports?  See Answer

11. How to enable Zend Optimizer/Ioncube support for my web hosting account?  See Answer

12. How to unzip files directly on the Server?   See Answer

13. How to import MySQL Database over SSH?   See Answer


1. What is a Domain name and do I really need one?  See Answer

2. How can I purchase a domain name?  See Answer

3. I signed up for your service however I wasn't able to see my assigned subdomain/URL anywhere inside my control panel.  See Answer

4. How to use my already registered domain name with your web hosting service?  See Answer

5. Can someone see my personal information I provide when register a domain name?  See Answer

6. Is there a way to hide my personal contact information when registering a domain name?  See Answer

7. How can I change the path to my domains' content?  See Answer

8. How can I change the custom(404) error page for my domain?  See Answer

9. How do I manage my domain's MX records?  See Answer

10. How do I manage my domain's A records?  See Answer

11. How do I manage my domain's SOA record?  See Answer

12. I have created a subdomain however my subdomain www.subdomain.domain.com is not working! Why?  See Answer

13. Do you have domain alias option i.e. two domains pointing to one and the same web site content? Why?  See Answer


1. What is FTP?  See Answer

2. How do I upload my website?  See Answer

3. I don't have FTP client. Where should I get one from?  See Answer

4. What are my FTP settings so that I can establish FTP connection?  See Answer

5. How to Delete, Rename, Copy or Move files or directories?  See Answer

6. How to change permissions (CHMOD) of a file or a directory?  See Answer

7. Can I edit a files' content through the Control Panel?  See Answer

8. How do I upload my files using the File Manager?  See Answer

9. I can't establish FTP connection, I constantly receive this response '500 Unable to service PORT commands'?  See Answer

10. What are the upload limits on File Manager and FTP client for your free and paid hosting?  See Answer

11. How can I upload my website's content and are there any restrictions?  See Answer

12. FTP error messages: Response: 426 Transfer aborted. Operation not permitted  See Answer


1. How can I connect to my MySQL/PostgreSQL database? What settings should I use for my script/software?  See Answer

2. How can I access my database online?  See Answer

3. I can't establish MySQL connection and get this error: "Warning: mysql_connect(): Can't connect to local MySQL server through socket '/var/run/mysqld/mysqld.sock' (2)See Answer

4. I am trying to access mysql via SSH command line, what is the path to mysql command via SSH?  See Answer

5. The SQL server is rejecting any INSERT queries. Why?  See Answer


1. How can I create an e-mail account?  See Answer

2. What will happen if I delete a mailbox?  See Answer

3. How do I check my e-mails using the Webmail?  See Answer

4. What is a mailbox?  See Answer

5. How can I set a quota to an e-mail account?  See Answer

6. I can't send e-mail. All outgoing e-mails are being rejected. Why?  See Answer

7. What are my POP3/IMAP settings to configure it with email client?  See Answer

8. I can't send e-mail. The error I receive is 'Outlook is unable to connect to your outgoing (SMTP) e-mail server. If you continue receiving this message, contact your server administrator or Internet service provider (ISP).'   See Answer

9. I can't send e-mails. It seems that the POP3/IMAP connection is not working. Please help?   See Answer

10. I am unable to use PHP mail() function from my paid hosting account, why?   See Answer

11. How to set up email forwarding?   See Answer

12. I'm having trouble setting up an email account in Thunderbird, what are the correct settings?   See Answer

13. How can I add an e-mail alias?   See Answer

14. How can I access my Webmail?   See Answer


Terms of Services - Free Hosting | Terms of Services - Paid Hosting | Semi-Dedicated Hosting Terms of Service | Domain Names Registration Policy

Privacy Policy

  1. Statement

    AttractSoft has created this privacy statement in order to demonstrate commitment to customer privacy. The following discloses the information gathering practices for AttractSoft.

  2. Automatically Logged Information

    We use your IP address to help identify visitors and to help improve the website's performance for different browser/operating system configurations.

  3. Email Communication

    We will not intentionally monitor or disclose any of your e-mail messages unless we believe or we are required to do so:
    - To enforce these Terms and Conditions,
    - By law,
    - To defend our corporation in any action,
    - To protect our property, dignity and innocence.

    AttractSoft will not send to its customers any unsolicited information, including e-mails, except as mentioned below. New Customers will receive a AttractSoft welcome e-mail providing the user credentials and explaining the features provided by the service. AttractSoft may also send periodic member letters to announce important service changes, new features, technical issue updates and news about the Service.

  4. Cookies

    Our site uses cookies to identify you each time you visit our site. We also use cookies for web site statistics. These statistics consist of browser and operating system types, search engine keywords, referrer IDs, how long a visitor stays at the site, and pages viewed at our site. In no way do these statistics track users after they leave AttractSoft.

  5. Advertisers

    Your personal information will never be sold or traded for any reason. You agree to respect the privacy and confidentiality of others. Since privacy is a function of your password, we encourage you to change your password frequently and not share it with anyone.

  6. Registration Forms

    Contact information from the registration forms is used to contact the customer when necessary.

  7. External Links

    This site contains links to other sites. AttractSoft is not responsible for the privacy practices or the content of such Web sites.

  8. Security

    This site has security measures in place to protect the loss, misuse, and alteration of the information under our control.

  9. Children Guidelines

    We care deeply about children and understand that they have special privacy needs. Therefore, we have adopted the following privacy policy regarding children:
    We will NOT collect, use, or distribute personally identifiable information to third parties without prior verifiable parental consent.
    We will NOT grant children access to unmonitored chat rooms, message boards, email accounts, or other services that could give the them the ability to publicly post or otherwise distribute personally identifiable information without prior verifiable parental consent.

  10. News Letter Notification Policy

    Customers may opt out of receiving newsletters and/or notices from AttractSoft by following simple procedure available with a link at the botton of the newsletter email.

    Please note, however, that AttractSoft reserves the right to send bulletins and other important information regarding our services at our discretion.

  11. Changes to our privacy policy

    We at AttractSoft reserve the rights to change our privacy policy at any time without notice.
Refund Policy

At AttractSoft we take great value in delighting our customers. Below you can read our Refund Policy.

  1. Web Hosting Accounts

    All newly registered accounts as well as upgrades from free to paid accounts are subject to 30 days money back guarantee. This is applicable only for annual web hosting accounts(1,2,3,4,5 years). In case you become dissatisfied with our services at any point within the first 30 days, you will receive a 100% refund for the hosting account.

    In case of web hosting renewals (after one or more billing cycles), the account is not subject to 30 days money back guarantee, hence the rule for the first 30 days does not apply.

  2. Domain Names

    Domain name sales are final and non-refundable. At the time of purchase you are the sole owner of the domain(s) purchased through our service. In case you decide to leave our hosting service at the end of your billing cycle or take advantage of the 30 days money back guarantee, domain names are transferable to another provider.

    Changes to registered domain names i.e. incorrect spelling, cannot be made once the domain has been purchased. Please explicitly verify the spelling of your domain name before purchase.

  3. Free Domain Names

    In case you get a free domain name within a web hosting package purchased, and you decide to take advantage of the 30 days money back guarantee, you absolutely agree and understand that domain name registrations are non-refundable. Therefore upon requesting a refund based on 30 days money back guarantee, you agree to deposit the amount of $19.95 for the domain name registration before a refund for the hosting account is issued.
Provisioning and Invoicing

  1. Procesing Payment Orders

    Upon successful processing of your payment details you will be informed about the order status and its reference number, both on our thank-you page and via e-mail (the e-mail address you have provided during the registration process). The thank-you page and the thank-you e-mail message include instructions about your order approval and activation.

  2. Sales Receipt

    Upon successful processing of your payment details you will receive also a sales receipt via e-mail (the e-mail address you have provided during the registration process) containing information about the charges made and items ordered.

  3. Order Review & Approval

    A sales representative will review your order and approve it, unless further confirmation is needed (e.g. confirmation over the phone). Please note that the account features won't be activated before the order is approved! However, you can login and check the status of your account.

    If you have any concerns or questions regarding your purchase, you can use your integrated trouble ticketing system in your Hosting Control Panel, our sales email sales@supportindeed.com or you can call our
    USA Sales Phone Line: +1 (347) 223 5853 (8:30 AM - 16:30 PM EST),
    UK Sales Phone Line: +44 20 8 1234 790 (7:30 AM - 5:30 PM GMT)
    DE Sales Phone Line: +49-431-5568-3602 (8:30 AM - 16:30 PM EST)


  4. Invoicing

    Once your account is active and your order is approved, you can view and/or save an invoice of your purchase inside the Hosting Control Panel.